{"id":50,"date":"2020-05-13T13:13:30","date_gmt":"2020-05-13T13:13:30","guid":{"rendered":"http:\/\/alumbrasl.com\/?page_id=50"},"modified":"2023-07-11T02:15:11","modified_gmt":"2023-07-11T02:15:11","slug":"customerservice","status":"publish","type":"page","link":"https:\/\/alumbrasl.com\/?page_id=50","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<p>Our Customer Service practice assists our electric and gas utilities clients to plan, implement, and manage their customers&#8217; experience. Our services include the following:\u00a0\u00a0<\/p>\n\n\n\n<ul>\n<li>Optimizing the meter-to-cash business cycle<\/li>\n\n\n\n<li>Multi-channel customer experience strategy (web, mobile, contact center) and voice of the customer strategy<\/li>\n\n\n\n<li>Contact center strategy and operations for existing and new contact centers, including planning, design, operations and management<\/li>\n\n\n\n<li>Planning, design, and management of customer interface capabilities including interactive voice response (IVR) systems, website, mobile app, and chat<\/li>\n\n\n\n<li>Utility website assessment, redesign, and implementation services<\/li>\n\n\n\n<li>Business process assessment, redesign, and automation of core customer service areas, including billing, contact center, credit and collections, payments, start\/stop\/move and emergency\/major incident communications<\/li>\n\n\n\n<li>Meter reading operations, AMI\/AMR implementation, and meter management services<\/li>\n<\/ul>\n\n\n\n<style>.wp-team-pro-preloader{opacity:0;}#sptp-209 .sptp-member-avatar-img-area{padding:0 0 0 0 ;}#sptp-209 .sptp-member-avatar-img{background-color:#FFFFFF;padding:0 0 0 0 ;box-shadow:none;border:none;}#sptp-209 .sptp-member-avatar-img:hover{border-color:inherit;}#sptp-209 .sptp-member-avatar-img img{-webkit-filter:grayscale(0);filter:grayscale(0);}#sptp-209 .sptp-member-avatar-img:hover img{-webkit-filter:grayscale(0);filter:grayscale(0);}#sptp-209 .sptp-main-carousel .swiper-button-next{color:#aaaaaa;background-color:transparent;outline:1px solid #aaaaaa;}#sptp-209 .sptp-main-carousel .swiper-button-next:hover{color:#ffffff;background-color:#63a37b;outline-color:#63a37b;}#sptp-209 .sptp-main-carousel .swiper-button-prev{color:#aaaaaa;background-color:transparent;outline:1px solid #aaaaaa;}#sptp-209 .sptp-main-carousel .swiper-button-prev:hover{color:#ffffff;background-color:#63a37b;outline-color:#63a37b;}#sptp-209 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.sptp-row>div{margin-bottom:0;}#sptp-209 .sptp-table-layout .sptp-top{color:#c9dfd1;background-color:#63a37b;}<\/style><div class=\"sp-wp-team-pro-wrapper wp-team-pro-preloader\">\n<div id=\"sptp-209\" class=\"sp-team-pro sptp-section sptp-modal pagination_number\">\n\t\t\t<div id=\"page-loading-image\" class=\"page-loading-image\"><\/div>\n\t\t\t<h2 class=\"sptp-section-title\"><span>Customer Service Team<\/span><\/h2>\n\t\t\t<div class=\"sptp-grid\">\n\t\t<div class=\"sptp-row \n\t\t\t\t\">\n\t\t\t\t\t\t\t\t<div class=\"\n\t\t\t\tsptp-col-lg-4 sptp-col-md-3 sptp-col-sm-2 sptp-col-xs-1\">\n\t\t\t\t<div\n\tclass=\"sptp-member border-bg-around-member    sptp-square \">\n\t\t\t\t\t<a class=\"sptp-member-avatar sptp-popup-trigger\"\n\t\twptpmodal=\"#sptp-modal-584209\" href=\"\">\n\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-img-area\">\n\t\t\t\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\tclass=\"sptp-member-avatar-img sptp-square sptp-icon-on-image none\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-overflow-h\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-icon text-center\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-plus\"><\/i>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/TimEibesFinalResized.png?w=750&#038;ssl=1\"\n\t\t\t\t\t\t\t\t\talt=\"Customer Service Team\"\n\t\t\t\t\t\t\t\t\tdata-member=\"584\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t data-recalc-dims=\"1\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t<h2>Tim Eibes<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"\n\t\t\t\tsptp-col-lg-4 sptp-col-md-3 sptp-col-sm-2 sptp-col-xs-1\">\n\t\t\t\t<div\n\tclass=\"sptp-member border-bg-around-member    sptp-square \">\n\t\t\t\t\t<a class=\"sptp-member-avatar sptp-popup-trigger\"\n\t\twptpmodal=\"#sptp-modal-369209\" href=\"\">\n\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-img-area\">\n\t\t\t\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\tclass=\"sptp-member-avatar-img sptp-square sptp-icon-on-image none\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-overflow-h\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-icon text-center\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-plus\"><\/i>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2020\/06\/ManishaShahNov23.png?w=750&#038;ssl=1\"\n\t\t\t\t\t\t\t\t\talt=\"Customer Service Team\"\n\t\t\t\t\t\t\t\t\tdata-member=\"369\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t data-recalc-dims=\"1\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t<h2>Manisha Shah<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"\n\t\t\t\tsptp-col-lg-4 sptp-col-md-3 sptp-col-sm-2 sptp-col-xs-1\">\n\t\t\t\t<div\n\tclass=\"sptp-member border-bg-around-member    sptp-square \">\n\t\t\t\t\t<a class=\"sptp-member-avatar sptp-popup-trigger\"\n\t\twptpmodal=\"#sptp-modal-586209\" href=\"\">\n\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-img-area\">\n\t\t\t\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\tclass=\"sptp-member-avatar-img sptp-square sptp-icon-on-image none\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-overflow-h\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-icon text-center\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-plus\"><\/i>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/LeeWoodFinalResized.png?w=750&#038;ssl=1\"\n\t\t\t\t\t\t\t\t\talt=\"Customer Service Team\"\n\t\t\t\t\t\t\t\t\tdata-member=\"586\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t data-recalc-dims=\"1\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t<h2>Lee Wood<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"\n\t\t\t\tsptp-col-lg-4 sptp-col-md-3 sptp-col-sm-2 sptp-col-xs-1\">\n\t\t\t\t<div\n\tclass=\"sptp-member border-bg-around-member    sptp-square \">\n\t\t\t\t\t<a class=\"sptp-member-avatar sptp-popup-trigger\"\n\t\twptpmodal=\"#sptp-modal-588209\" href=\"\">\n\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-img-area\">\n\t\t\t\t\t\t\t\t\t\t\t<span\n\t\t\t\t\t\t\tclass=\"sptp-member-avatar-img sptp-square sptp-icon-on-image none\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-overflow-h\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-icon text-center\">\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-plus\"><\/i>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/HollySheetsFinalResized.png?w=750&#038;ssl=1\"\n\t\t\t\t\t\t\t\t\talt=\"Customer Service Team\"\n\t\t\t\t\t\t\t\t\tdata-member=\"588\" \n\t\t\t\t\t\t\t\t\t\t\t\t\t data-recalc-dims=\"1\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t<h2>Holly Sheets<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div> <!-- end row -->\n\t<\/div> <!-- end grid -->\n\t\t\t\n<div class=\"sptp-popup-items style-1\">\n\t<div class=\"sptp-popup-items-main\">\n\t\t<div class=\"sptp-popup-header clearfix\">\n\t\t\t<a href=\"#\" class=\"sptp-popup-close\"><\/a>\n\t\t\t\t\t\t<span class=\"sptp-popup-nav\">\n\t\t\t\t<a href=\"#\" class=\"sptp-nav-item sptp-nav-left\"><i class=\"fa fa-angle-left\"><\/i><\/a>\n\t\t\t\t<a href=\"#\" class=\"sptp-nav-item sptp-nav-right\"><i class=\"fa fa-angle-right\"><\/i><\/a>\n\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t<!-- .sptp-popup-item -->\n\t\t\t\t\t<div id=\"sptp-modal-584209\" class=\"sptp-popup-item\">\n\t\t\t\t<div class=\"sptp-popup-content\" data-simplebar>\n\t\t\t\t\t<div class=\"sptp-popup-content-main text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-area\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-container sptp-popup-carousel\" data-items=\"1\" data-carousel='{\n\t\t\t\t\"enabled\": true,\n\t\t\t\t\"prevSlideMessage\": \"Previous slide\",\n\t\t\t\t\"nextSlideMessage\": \"Next slide\",\n\t\t\t\t\"firstSlideMessage\": \"This is the first slide\",\n\t\t\t\t\"lastSlideMessage\": \"This is the last slide\",\n\t\t\t\t\"paginationBulletMessage\": \"Go to slide {{index}}\"}'>\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-member-popup-img sptp-square\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/TimEibesFinalResized.png?fit=150%2C150&ssl=1\" alt=\"\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-pagination swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-next swiper-button-next\"><i class=\"fa fa-angle-right\"><\/i><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-prev swiper-button-prev\"><i class=\"fa fa-angle-left\"><\/i><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t\t\t\t<h2>Tim Eibes<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-desc\">\n\t\t\t\t\t\t\t\tTim Eibes supports our Generation and Customer Service practices with over 35 years in the global electric power sector where he gained executive experience in power plant engineering, plant construction, and power production capital maintenance projects on four continents. He has provided written and oral expert testimony at state regulatory and civil hearings as well as a U.S. congressional hearing. He earned a B.S. and M.S. from the University of Northern Iowa, respectively in Construction Management and Business.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-envelope\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#0\">\n\t\t\t\t\t\t\t<span>teibes@alumbrasl.com<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-mobile\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:319-560-2315\">\n\t\t\t\t\t\t\t<span>319-560-2315<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-skill-progress\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- .sptp-popup-details -->\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<!-- .sptp-popup-content-main -->\n\t\t\t<\/div>\n\t\t<!-- .sptp-popup-content -->\n\t\t<\/div>\n\t\t\t\t\t<div id=\"sptp-modal-369209\" class=\"sptp-popup-item\">\n\t\t\t\t<div class=\"sptp-popup-content\" data-simplebar>\n\t\t\t\t\t<div class=\"sptp-popup-content-main text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-area\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-container sptp-popup-carousel\" data-items=\"1\" data-carousel='{\n\t\t\t\t\"enabled\": true,\n\t\t\t\t\"prevSlideMessage\": \"Previous slide\",\n\t\t\t\t\"nextSlideMessage\": \"Next slide\",\n\t\t\t\t\"firstSlideMessage\": \"This is the first slide\",\n\t\t\t\t\"lastSlideMessage\": \"This is the last slide\",\n\t\t\t\t\"paginationBulletMessage\": \"Go to slide {{index}}\"}'>\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-member-popup-img sptp-square\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2020\/06\/ManishaShahNov23.png?fit=150%2C150&ssl=1\" alt=\"\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-pagination swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-next swiper-button-next\"><i class=\"fa fa-angle-right\"><\/i><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-prev swiper-button-prev\"><i class=\"fa fa-angle-left\"><\/i><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t\t\t\t<h2>Manisha Shah<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-desc\">\n\t\t\t\t\t\t\t\tManisha Shah supports our Corporate &amp; Shared Services and Customer Service practice areas with more than 20 years of experience advising energy clients on strategy, planning, and operational improvement projects. Her engagements have covered strategic planning, business and operating model transformation, and operations and organization issue identification and mitigation. She has a B.A. in Economics and Politics from Wake Forest University and a Master of Public Policy from Duke University.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-envelope\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#0\">\n\t\t\t\t\t\t\t<span>mshah@alumbrasl.com<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-mobile\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:7732514609\">\n\t\t\t\t\t\t\t<span>7732514609<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-skill-progress\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- .sptp-popup-details -->\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<!-- .sptp-popup-content-main -->\n\t\t\t<\/div>\n\t\t<!-- .sptp-popup-content -->\n\t\t<\/div>\n\t\t\t\t\t<div id=\"sptp-modal-586209\" class=\"sptp-popup-item\">\n\t\t\t\t<div class=\"sptp-popup-content\" data-simplebar>\n\t\t\t\t\t<div class=\"sptp-popup-content-main text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-area\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-container sptp-popup-carousel\" data-items=\"1\" data-carousel='{\n\t\t\t\t\"enabled\": true,\n\t\t\t\t\"prevSlideMessage\": \"Previous slide\",\n\t\t\t\t\"nextSlideMessage\": \"Next slide\",\n\t\t\t\t\"firstSlideMessage\": \"This is the first slide\",\n\t\t\t\t\"lastSlideMessage\": \"This is the last slide\",\n\t\t\t\t\"paginationBulletMessage\": \"Go to slide {{index}}\"}'>\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-member-popup-img sptp-square\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/LeeWoodFinalResized.png?fit=150%2C150&ssl=1\" alt=\"\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-pagination swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-next swiper-button-next\"><i class=\"fa fa-angle-right\"><\/i><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-prev swiper-button-prev\"><i class=\"fa fa-angle-left\"><\/i><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t\t\t\t<h2>Lee Wood<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-desc\">\n\t\t\t\t\t\t\t\tLee Wood supports our Customer Service practice area with over 15 years of experience working with electric and gas utilities across North America. His career has focused on planning, designing, implementing, and evaluating clean energy programs, including energy efficiency, demand response, distributed generation, and electric vehicles. He has been a frequent speaker on industry issues, has provided expert testimony in numerous jurisdictions, and has published professional articles on energy efficiency and use topics. He holds an M.B.A. from the University of North Carolina at Chapel Hill.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-envelope\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#0\">\n\t\t\t\t\t\t\t<span>lwood@alumbrasl.com<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-mobile\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:802-922-4767\">\n\t\t\t\t\t\t\t<span>802-922-4767<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-skill-progress\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- .sptp-popup-details -->\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<!-- .sptp-popup-content-main -->\n\t\t\t<\/div>\n\t\t<!-- .sptp-popup-content -->\n\t\t<\/div>\n\t\t\t\t\t<div id=\"sptp-modal-588209\" class=\"sptp-popup-item\">\n\t\t\t\t<div class=\"sptp-popup-content\" data-simplebar>\n\t\t\t\t\t<div class=\"sptp-popup-content-main text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar-area\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-container sptp-popup-carousel\" data-items=\"1\" data-carousel='{\n\t\t\t\t\"enabled\": true,\n\t\t\t\t\"prevSlideMessage\": \"Previous slide\",\n\t\t\t\t\"nextSlideMessage\": \"Next slide\",\n\t\t\t\t\"firstSlideMessage\": \"This is the first slide\",\n\t\t\t\t\"lastSlideMessage\": \"This is the last slide\",\n\t\t\t\t\"paginationBulletMessage\": \"Go to slide {{index}}\"}'>\n\t\t\t\t\t\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-avatar\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"sptp-member-popup-img sptp-square\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/i0.wp.com\/alumbrasl.com\/wp-content\/uploads\/2023\/07\/HollySheetsFinalResized.png?fit=150%2C150&ssl=1\" alt=\"\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-pagination swiper-pagination\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-next swiper-button-next\"><i class=\"fa fa-angle-right\"><\/i><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"sptp-button-prev swiper-button-prev\"><i class=\"fa fa-angle-left\"><\/i><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-name\">\n\t\t\t\t\t\t\t\t\t<h2>Holly Sheets<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-desc\">\n\t\t\t\t\t\t\t\tHolly Sheets supports multiple practice areas with her experience as a management consultant in a multinational firm and as a project manager for a growing independent energy company. In both her consulting and corporate management roles, she led several enterprise initiatives and post-merger integrations and has supported executive leadership with strategic planning and portfolio management. Holly has a B.A. in Business Administration and Marketing from Texas A&amp;M International and an M.S. in Marketing from Texas A&amp;M University.\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-envelope\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"#0\">\n\t\t\t\t\t\t\t<span>hsheets@alumbrasl.com<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-mobile\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:956-229-0865\">\n\t\t\t\t\t\t\t<span>956-229-0865<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"sptp-member-skill-progress\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<!-- .sptp-popup-details -->\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<!-- .sptp-popup-content-main -->\n\t\t\t<\/div>\n\t\t<!-- .sptp-popup-content -->\n\t\t<\/div>\n\t\t\t<\/div>\n<!-- .sptp-pop -->\n<\/div>\n<\/div>\n<\/div>\n\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n<div class=\"menu-practice-areas-container\"><ul id=\"menu-practice-areas\" class=\"menu\"><li id=\"menu-item-360\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-360\"><a href=\"https:\/\/alumbrasl.com\/?page_id=42\">Generation<\/a><\/li>\n<li id=\"menu-item-362\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-362\"><a href=\"https:\/\/alumbrasl.com\/?page_id=44\">Transmission &#038; Distribution<\/a><\/li>\n<li id=\"menu-item-361\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-361\"><a href=\"https:\/\/alumbrasl.com\/?page_id=48\">Regulatory Services<\/a><\/li>\n<li id=\"menu-item-358\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-358\"><a href=\"https:\/\/alumbrasl.com\/?page_id=52\">Corporate &#038; Shared Services<\/a><\/li>\n<li id=\"menu-item-359\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-359\"><a href=\"https:\/\/alumbrasl.com\/?page_id=50\">Customer Service<\/a><\/li>\n<\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Our Customer Service practice assists our electric and gas utilities clients to plan, implement, and manage their customers&#8217; experience. Our services include the following:\u00a0\u00a0<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/pages\/50"}],"collection":[{"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alumbrasl.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=50"}],"version-history":[{"count":2,"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions"}],"predecessor-version":[{"id":620,"href":"https:\/\/alumbrasl.com\/index.php?rest_route=\/wp\/v2\/pages\/50\/revisions\/620"}],"wp:attachment":[{"href":"https:\/\/alumbrasl.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=50"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}